1. Scope of Services
These B2B Terms of Use govern all access and utilization of the custom rating software engines, CRM integrations, agency management system (AMS) bridges, digital portals, and technological advisory architectures developed by Voiie, Inc. ("Voiie", "we", "us", "our"). These terms apply to all client licensees, agents, underwriters, and administrators operating our custom integrations.
2. Actuarial Intellectual Property & Custom Code Licensing
Voiie retains all right, title, and interest in and to our proprietary software acceleration libraries, pre-built API connectors, AL3 parsing scripts, and underlying cloud infrastructure codebases.
Upon successful deployment and execution of a custom master service agreement (MSA), Voiie grants the client a non-transferable, non-exclusive, royalty-free licensing permit to execute the custom rating engine, CRM/AMS integrations, or customer self-service portals in production. Client actuarial formulas, rating sheet matrices, and private policyholder databases remain the absolute, exclusive property of the client.
3. Service Level Agreements (SLAs) & Third-Party Dependencies
Voiie builds highly resilient cloud engines. For environments fully hosted on our secure, isolated VPC networks, we target a 99.9% uptime SLA, excluding scheduled monthly maintenance routines.
API Disclaimers: Our integration engines depend on third-party carrier interfaces, Applied Epic SDK hooks, Vertafore APIs, and external public data registries. Voiie is not responsible for computational delays, database interruptions, or transaction failures resulting from outages, modifications, or service suspensions in these third-party endpoints.
4. System Integrity & Compliant Inputs
Clients are solely responsible for ensuring that all data inputs routed through our rating engines, quote widgets, or ETL pipelines are free of malicious payloads, trojans, or cross-site scripting vulnerabilities. Clients must ensure that all commercial loss-runs, agency credentials, and personal policyholder records uploaded to our dashboards satisfy all regulatory compliance parameters (such as TCPA, NYDFS Part 500, and state underwriting limits).
5. Limitation of Liability
In no event shall Voiie, Inc. or our subcontractors be held liable for any indirect, consequential, special, or punitive damages (including loss of written premiums, actuarial errors, agency system downtime, or carrier binder overruns) arising out of the utilization or inability to access our integration pipelines. Our total aggregate liability under any contract shall be capped at the total amount paid by the client to Voiie during the six (6) months prior to the incident.
6. Contact Details
For inquiries regarding our licensing structures, SLA metrics, or standard MSA contract templates, contact our operations desk at:
Voiie, Inc. Legal Operations & Client Relations
Email: info@voiie.com
Direct phone: (626) 226-2333
